{"product_id":"the-patient-onboarding-playbook","title":"The Patient Onboarding Playbook","description":"\u003cp\u003e\u003cstrong\u003eThis is the whole path, not just the paperwork after they join.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eA new patient takes many steps before they say yes. They call or text. They book. They show up. They ask about price. Then they decide. This playbook walks your team through every step, with the words to use and the mistakes to skip.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eInside:\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow fast to reply, and what to do about missed calls, voicemail and after-hours messages\u003c\/li\u003e\n\u003cli\u003eThe first call, from hello to a booked visit\u003c\/li\u003e\n\u003cli\u003eReminders, and what to do when people cancel or don't show up\u003c\/li\u003e\n\u003cli\u003eHow to run the first visit, and say the price early and clearly\u003c\/li\u003e\n\u003cli\u003eKind answers to \"How much is it?\", \"Do you take my insurance?\", \"Why pay twice?\" and \"I need to think about it\"\u003c\/li\u003e\n\u003cli\u003eFollow-up that is kind, not pushy, until they say yes or no\u003c\/li\u003e\n\u003cli\u003eYour old list of people who asked but never booked\u003c\/li\u003e\n\u003cli\u003eSign-up, payment and the first 30 days, so new patients stay\u003c\/li\u003e\n\u003cli\u003eA short guide to moving your practice to a membership model\u003c\/li\u003e\n\u003cli\u003eA checklist and a worked example for every step\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eFor:\u003c\/strong\u003e practice owners, managers, patient coordinators and front desks.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou get:\u003c\/strong\u003e a PDF and a Word file you can edit. For use within your business.\u003c\/p\u003e","brand":"Marco Malone","offers":[{"title":"Default Title","offer_id":58878139171190,"sku":null,"price":99.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1017\/6200\/7414\/files\/marco-the-patient-onboarding-playbook-cover.jpg?v=1790986442","url":"https:\/\/marcomalone.com\/en-ca\/products\/the-patient-onboarding-playbook","provider":"Marco Malone","version":"1.0","type":"link"}