Terms of service

Terms of Service

These terms apply when you use marcomalone.com or buy from us. Please read them before you order. If anything here conflicts with your statutory rights as a consumer, your statutory rights win.

1. Who we are

This website is run by AFFIRM., trading as Marco Malone. Our business address is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can reach us at hello@marcomalone.com. Full details are in our Legal notice.

2. Using the site

You must be 18 or over to place an order, or have the permission of a parent or guardian. You agree not to misuse the site, including trying to interfere with how it works, copying it in bulk, or using it for anything unlawful.

3. Our products

Every poster is printed for you after you order it, by the print partner closest to you. Product photos are made from our actual print files, but screens differ, so small differences in colour are possible and are not a fault. Frame materials vary slightly by region, as described on each product page. The guides and wallpapers that come with your order are digital files sent by email.

4. Prices and payment

Prices are shown in your local currency and include any taxes we are required to charge, unless checkout states otherwise. Delivery is added at checkout. Payment is taken when you place your order. If we make an obvious pricing mistake, we will contact you before your order is printed and give you the option to continue at the correct price or cancel for a full refund.

5. Your order and our contract

When you place an order you will receive an email confirming we have received it. The contract between us is formed when we send that confirmation. We may decline or cancel an order before it is printed, for example if we suspect fraud. If we do, we will refund you in full.

6. Delivery

Delivery charges, free-shipping thresholds and estimated times are set out in our Shipping policy and at checkout. Estimated times are not guaranteed, but if your parcel is significantly delayed we will chase it, reprint it or refund you. The risk in your order passes to you when it is delivered to the address you gave us.

7. Cancelling and returns

You can cancel within 14 days of receiving your poster, for any reason. How to do that, who pays return postage and what happens with damaged items are set out in our Refund policy.

8. Damaged or faulty items and your rights

If something arrives damaged, misprinted or not what you ordered, we will put it right at no cost to you. If you are in the UK you have legal rights under the Consumer Rights Act 2015; if you are elsewhere, your local consumer law may give you similar rights. Nothing in these terms affects those rights.

9. Our designs and guides

The Marco Malone name, the MM mark, The Sales Rules artwork, the guides and the website content belong to us or are used with permission. You may print and share the guides within your own team. You may not copy, reprint or sell our designs or guides, or use our brand, without our written permission.

10. What the guides are

The guides share practical sales techniques. They are general information, not professional advice, and results depend on how you use them. We do not promise any particular sales result.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.

12. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, strikes or severe weather. If this happens we will tell you and do what we can to minimise the delay, and you may cancel for a refund if the delay is significant.

13. Your personal information

We use your personal information only as set out in our Privacy policy.

14. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

15. Law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in another country, you keep the protection of the mandatory consumer laws where you live, and you may bring a claim in your local courts. If you have a problem, please write to us first at hello@marcomalone.com and we will try to resolve it quickly.